Warranty Information
This Warranty is in addition to, and does not override, your statutory rights that cannot be waived or limited by contract. Consumers are free to make a warranty claim under this Warranty. They may also exercise their statutory consumer rights.
Note: This Warranty is valid only for products bought from our online website, www.decadentlighting.co.uk or from one of our authorised stockists. A list of our authorised stockists can be found at https://decadentlighting.co.uk/pages/stockists . As we cannot determine the authenticity or original condition of products not sold through these channels we regretfully won’t be able to provide warranty support for those products.
All non-glass components are covered by our standard 2 year warranty. The standard warranty commences from the date the product was purchased.
A further 2 Year Extended Warranty is available, please check https://decadentlighting.co.uk/pages/warranty-extension
Conditions of Warranty
The Product must have been installed by a qualified electrician in accordance with the instructions supplied with the Product or by law and relevant regulations. Installation must be carried out in appropriate environmental conditions, such as ambient temperature, moisture level and air flow. This list is not exhaustive.
The Product must not be installed in or near marine, sea or coastal environments (unless specified as 316 Grade or above) or where fertilisers or chemical pollutions are present.
Unless authorised by us in writing any warranty claim will be invalid if the Product has been repaired, attempted to have been repaired, altered or modified in any way by any person.
The Product must not be subjected to improper use, misuse, damage or similar treatment for which the Product was not designed which includes but is not restricted to:
- Failure to carry out regular cleaning and aftercare on Products as required within the instructions provided on or with the Product.
- Voltage variation that exceeds 230V +10%.
- The use is based on average life of 3000 annual hours, fluctuations in temperature and voltage can cause earlier failure or depreciation outside the average expected by the component manufacturers.
The extended warranty is non-transferrable.
In order to make a claim under the extended warranty we must be informed in writing of the defect within 14 calendar days of the defect first occurring or of discovery of the defect.
The full Product to which the warranty claim is being made must be returned to the Company at the time of making the claim unless otherwise advised in writing by the Company, the return address will be advised when the defect has been reported.
Duration
The extended warranty commences immediately after the standard warranty period ends. The extended warranty expires at the end of the extended warranty period and the Company shall have no further obligations after this date. Any replacements or repairs of Product(s) carried out under the extended warranty will only be covered for the remaining extended warranty period of the original Product(s) purchased.
Services
During the extended warranty period, the Company may at its discretion, repair or replace any part or the whole of the Product that it deems to be defective due to faulty materials or manufacturing. If the Company is unable to replace or repair any defective Product(s) under the extended warranty the Company will act in good faith to provide a close alternative of similar specification.
Liabilities
The Company shall not be liable for any loss of profit, any indirect or consequential loss nor any costs, damages or expenses whatsoever except for liability that is prohibited to be excluded by law.
The Company’s total liability in connection with the provision of the Product(s) shall be limited to the price paid by the customer for the Product(s).
The Company shall not be liable for any replacements installed by or any repairs carried out by any installer that has not been authorised by the Company.
If any warranty claim is found to be in breach of any of the warranty conditions in Section 1, the costs of investigation, repair or replacement shall be paid by the customer.
The customer shall be liable for payment of costs in relations to third party site visit(s) for installation investigations should the installation be found to be faulty or non-compliant with legislation and/or NICIEC standards.
Following expiry of the warranty, the Company shall not be liable for any further costs for the installation of the Products or for installation of any replacement product.
Exclusions
Variations in the colour, appearance or dimensions of the Products from that advertised in the catalogue or trade literature shall not constitute a defect under this warranty policy.
Defects arising as a result of fair wear and tear by the customer and those whom the customer allows to use the Products will not be covered by the standard or extended warranties.
Warranty Claims
In order to make a Standard Warranty claim you will need a valid receipt from an authorised stockist or Decadent Lighting's online store. To make an Extended Warranty claim you will need your extended warranty number.
To start the claim process, email us at info@decadentlighting.co.uk